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Home > Admissions > Essential Student Information

Essential Student Information

This page contains important information about Invictus International School in Singapore. It is a one-stop resource for parents to find all resources such as course write-ups, student support services, classroom sizes and dispute resolution policies as mandated by the Committee for Private Education (CPE) of Singapore.


Should there be any questions please do not hesitate to reach us at info@invictus.edu.sg

Student Support Services

Invictus provides a variety of student support services to meet the needs of each student:

a. Medical insurance benefits
b. Co-curricular programmes which include Extra-Curricular Activities and other
academic support programmes
c. School-based support programmes as part of an inclusive support structure to
support students with different learning needs (Professional Learning
Programme).
d. Support staff such as shadow teachers for students who require additional
access arrangements.
e. Support classes such as Chinese Bridge, Foundation Chinese, English Support
Classes
f. Pastoral counselling support for socio-emotional needs for students
g. Career Counselling


Basic pastoral counselling is provided by respective homeroom teachers to support students’ social-emotional wellbeing. Homeroom teachers will seek advice and guidance from Principals should the students require further support. In Centrium, a school counsellor is available on-site weekly to provide sessions and conduct class sessions on student well-being issues.

Teacher/ Module Deployment

Academic & Examination Board

Click here.

Classroom Capacity

Complaints Policy/Procedure

Dispute Resolution Policy

We hope that we will be able to satisfy your concerns via the Complaints Procedure. If we do not, you may wish to seek to resolvethe matter through the CPE Student Services Centre, using the Dispute Resolution Scheme of the Committee for Private Education, which is described on the CPE website. This dispute resolution scheme may, where appropriate, involve the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) as the mediation centres.

Refund Policy/Procedure

Refund Policy Due To Non-Delivery of Course by Invictus

Invictus will notify the Student within three (3) working days upon knowledge of any of the following:
(i) It does not commence the Course on the Course Commencement Date;
(ii) It terminates the Course before the Course Commencement Date;
(iii) It does not complete the Course by the Course Completion Date;
(iv) It terminates the Course before the Course Completion Date;
(v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or
(vi) The Student’s Pass application is rejected by the Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.


Refund Policy Due To Student Initiated Withdrawal For Other Reasons

If the Student withdraws from the Course for any reason other than those stated above, Invictus will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the student contract.


Refund Policy During Cooling-Off Period

Invictus will provide the Student with a cooling-off period of seven (7) working days after the date that the Student Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in Schedule D of the contract) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.


Refund Procedure Due To Non-Delivery of Course by Invictus

  1. Upon knowledge of the same, Invictus will notify the parent/student within three (3) working days.
  2. The student will be entitled to a refund of the entire Course Fee and Miscellaneous Fees already paid should the student decide to withdraw as a result of the above notice
  3. This fee would be paid within 7 working days of receipt of the above notice
  4. The Senior Accounts Executive will check the total amount to be refunded and submit for approval to the Head of School.
  5. Authorisation for the authorised signatories is obtained.
  6. The Accounts Receivable Officer and emails to the student’s parent showing the breakdown of the refund and requesting for the student's parent bank account details
  7. The Senior Accounts Executive will then arrange for payments to the student’s parents. This payment is made within 7 days of the student's last date of school.


Refund Procedure Due To Student Initiated Withdrawal For Other Reasons

  1. The Admissions Officer will receive the Withdrawal Request Letter via the Invictus Management System from the parent with a digital signature for final confirmation with the effective date of withdrawal/last school day.
  2. The Admissions Officer then informs the relevant staff (Accounts Receivable Officer, Principal, Teachers) of the student's withdrawal and last day of school.
  3. The Accounts Receivables Officer looks into the student’s eligibility for a refund.
  4. The Accounts Receivables Officer calculates the amount of refund based on the table in Schedule D and submits it to the Senior Accounts Executive for accuracy checks.
  5. The Senior Accounts Executive will check the total amount to be refunded and submit it for approval to the Head of School.
  6. Authorisation from the authorised signatories is obtained.
  7. The Accounts Receivables Officer emails the student’s parent showing the breakdown of the refund and requests for the student's parent bank account details.
  8. The Senior Accounts Executive will then arrange for payments to the student’s parents.
  9. The payment of the refund amount is made via online bank transfer to the parent’s bank account. This payment is made within 7 days of the student's last date of school.

Refund Procedure Due To Student Pass Not Approved by ICA

  1. If the student pass renewal application is not successful from the ICA, the Admissions Officer will inform the student within 3 working days upon knowledge of the same.
  2. The student will be entitled to a refund of the entire Course Fee and Miscellaneous Fees already paid should the student decide to withdraw as a result of the above notice. This fee would be paid within 7 working days of receipt of the above notice.
  3. Accounts Receivables Officer calculates the amount of refund and submits it to the Senior Accounts Executive for accuracy checks.
  4. The Senior Accounts Executive will check the total amount to be refunded and submit it for approval to the Head of School.
  5. Authorisation for the authorised signatories is obtained.
  6. The Accounts Receivables Officer emails to the student’s parent showing the breakdown of the refund and requests for the student's parent bank account details.
  7. The Senior Accounts Executive will then arrange for payments to the student’s parents.
  8. This payment is made within 7 days of the notice of non-successful application/renewal of student pass from ICA.


Refund Procedure During Cooling-Off Period


  1. If the parent/student chooses to withdraw during the cooling-off period of 7 working days after the date that the contract has been signed, the parent/student will be refunded the highest percentage as stated in Schedule D, of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.
  2. The Senior Accounts Executive will check the total amount to be refunded and submit it for approval to the Head of School.
  3. Authorisation for the authorised signatories is obtained.
  4. The Accounts Receivables Officer emails the student’s parent showing the breakdown of the refund and requests for the student's parent bank account details.
  5. The Senior Accounts Executive will then arrange for payments to the student’s parents. This payment is made within 7 working days of receiving the notice from the parent/student.

Transfer, Withdrawal and Deferment Policy/Procedure

Course Transfer Process/Policy

A course transfer is when a student transfers from one course to another that is offered in Invictus. The parent is required to follow the following process for course transfer from school:

  1. Make an official request to the Principal in writing
  2. The Principal will then organise an assessment to determine the student’s suitability for the requested course. This can be carried out by the subject teachers or school leaders.
  3. After the assessment, the principal will determine the final outcome of the request.
  4. a. Amend the student contract if the course changes affect only the course title and all other aspects of the contract remain the same. b. Withdraw the student and enact a new student contract if the course changes impact course fees and other aspects other than course title. The registration fee will be waived in this case
  5. The FPS is then amended according to FPS policy.

Student Withdrawal Process

A withdrawal in Invictus is when a student/parent decides to leave the institution permanently either to relocate or move to another school. The parent is required to follow the following process for withdrawal from school:

1. Send an email to inform the Homeroom teacher/Principal about the intent to withdraw.
2. Admission Officer will release the Withdrawal Request Form found on the Invictus Management
System to the parent to fill, sign and submit, via the IMS.
3. The submitted withdrawal Form will be sent to the Principal for approval.
4. Once the Principal approval is given, the parent will be informed if there is eligibility for a refund based upon the Invictus Refund Policy (Refer Refund Policy).
5. The process will be completed within 7 working days from the student’s last date in school, including a refund if any.
6. Parents are to have completed the instalment payments for all overdue fees of the existing
course (if any) and returned outstanding property (if any) such as library books, access cards or
resources belonging to the school.
7. The FPS will be cancelled within 3 working days of the student’s last date in school.
8. Students holding Student Passes are required to submit his/ her Student’s Pass to Invictus for cancellation of Student’s Pass with ICA by the Admission Officer.


Course Deferment Policy/Procedure

A Course Deferment refers to a student who wishes to delay his/her course of studies and to carry forward his/her paid fees to a later period. Deferment may arise due to factors such as the need to serve in the military service, medical or for any other valid reason(s).

Parents are informed that Invictus considers requests from students for course deferment on a case by case basis. A deferment is taken as a withdrawal but keeping their applications on an inactive list. The student’s application on the management system is reactivated should the student decide to return to school within 12 months and if there is a vacancy for that grade level. The registration fee is waived and parent(s) need not go through the application process again.

As a policy, Course Deferment is generally not encouraged unless on compassionate grounds, and approval is granted at the sole discretion of the Principal. There must be a good reason deemed acceptable to Invictus, and the course must be ongoing such that by the time the student returns at the end of the deferment period, he is still able to study all the required subjects and successfully complete the course. 

Acceptable reasons may include:
● family members who are very sick or dying where the student’s presence at home is required
● traumatic family circumstances (e.g. death of a parent in an accident) where the family needs to be together to support each other
● sickness or poor health where the student needs to have an extended period of rest

All deferment requests must be written in and go through the same policies and processes as a Course Withdrawal.


Student Attendance Policy

Invictus requires a minimum of 90% attendance each month from its international students on ICA’s Student Pass. This requirement of 90% attendance is communicated to parents through acknowledgement of the Student Handbook.

  1. The teacher will update the attendance list and record reasons on the School Management System from parent’s correspondence. A student on medical leave is required to furnish the medical certificate to the School Receptionist or homeroom teacher the following day.
  2. Should a student whose attendance falls below 90%, the teacher will alert the parent. Should a student whose attendance falls below 75%, the Principal/School Reception will send a communication to the parent on the concerns with attendance. A warning letter may be issued.
  3. For international students, a student who is absent from class for seven (07) consecutive days without valid reasons will be deemed to have withdrawn from the course. If the school has been unable to contact the parent/student, the Student Pass for International students will be cancelled.
  4. Students who are unable to come for lessons will have parents contact the school stating the reason before 9 am of the school day.
  5. The Principal/Vice-Principal will arrange to meet a student who is absent for 5 or more days in a month without a valid reason, to find out the reasons for the absence and to counsel the student if necessary.
  6. Secondary students who are late for 3 subsequent days in the academic year would attend a detention session

Assessment Results and Appeals Process

Assessment results are released to parents and students at the end of each semester.

A parent/guardian (on behalf of the student) may only appeal in writing for his/her child’s final results to be reviewed under genuine circumstances where factors beyond the student's control have affected the student's academic performance. 

Appeals must be submitted in writing within 48 hours of the results. Late appeals will not be
entertained.

The Principal and Vice-Principal are responsible for reviewing the results with the relevant academic staff and for recommending either for the marks to stand or a change of marks to the Examination Board. Invictus will respond to any appeals/concerns within 4 weeks of the release of results.

Parents may write into the school should they have concerns about the student's overall progress reports. The principal, in consultation with teachers, will reply with any follow-up actions or support measures provided to students. 

Fee Protection Scheme (FPS) Certificate

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Content

CPE Enhanced Registration Framework (ERF) Certificate

Organisational Chart

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