Search

Please select your location of interest:

Home > Admissions > Essential Student Information

Essential Student Information

This page contains important information about Invictus International School in Singapore. It is a one-stop resource for parents to find all resources such as course write-ups, student support services, classroom sizes and dispute resolution policies as mandated by the Committee for Private Education (CPE) of Singapore.


Should there be any questions please do not hesitate to reach us at centrium@invictus.edu.sg

Student Support Services

Invictus provides a variety of student support services to meet the needs of each student:

a. Medical insurance benefits (caused by accident)
b. Co-curricular programmes which include Extra-Curricular Activities and other academic support programmes
c. School-based support programmes as part of an inclusive support structure to support students with different learning needs (Personalised Learning Programme).
d. Support staff such as shadow teachers for students who require additional access arrangements.
e. Support classes such as Chinese Bridge Programme (for Y3 onwards)& English Foundation Program (for Y7 onward)
f. Pastoral counselling support for socio-emotional needs for students
g. Career Counselling


Basic pastoral counselling is provided by respective homeroom teachers to support students’ social-emotional wellbeing. Homeroom teachers will seek advice and guidance from Principals should the students require further support. In Centrium, a school counsellor is available on-site weekly to provide sessions and conduct class sessions on student well-being issues.

Courses

Invictus Course Details

Teacher / Module Deployment plan

Teacher / Module Deployment AY2023 / 2024

Sample Student Contracts

Sample Student Contract

Academic & Examination Board

Click here.

Classroom Capacity

Complaints Policy/Procedure

Invictus Complaints Policy and Procedure

Dispute Resolution Policy

We hope that we will be able to satisfy your concerns via the Complaints Procedure. If we do not, you may wish to seek to resolvethe matter through the CPE Student Services Centre, using the Dispute Resolution Scheme of the Committee for Private Education, which is described on the CPE website. This dispute resolution scheme may, where appropriate, involve the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) as the mediation centres.

Refund Policy/Procedure

Refund Policy Due To Non-Delivery of Course by Invictus

Invictus will notify the Student within three (3) working days upon knowledge of any of the following:
(i) It cannot commence the Course on the Course Commencement Date;
(ii) It cannot complete the provision of the Course by the Course Completion Date;
(iii) The Course will be terminated before the Course Completion Date;
(iv) The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or
(v) The Immigration & Checkpoint Authority of Singapore (the "ICA") rejects the Student's application for the Student Pass.

The PEI shall use reasonable efforts to make alternative study arrangements for the Student and Shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Part of the Refund Event. If the Contracting Party accepts such alternative study arrangements, the PE shall set forth such alternative study arrangements in a written contract and this Contract shall automatically terminate on the date that such new written contract comes into effect. 

  • If the PEI does not propose alternative study arrangements to the Contracting Party within the time stipulated above, or the Contracting Party does not accept such alternative study arrangement, the Contracting Party may forthwith terminate this Contract by way of a written notice to the PEI
  • Where any of the Refund Events has occurred, the PEI shall forthwith terminate this Contract by the way of a written notice to the Contracting Party. 
  • If the Contract is terminated pursuant, the PEI shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party with in seven (7) working days of the termination. 
  • If the Contract is terminated pursuant the PEI shall refund the Course Fees and Miscellaneous Fess in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.  

Refund Policy Due To Student Initiated Withdrawal For Other Reasons

If the Student withdraws from the Course for any reason other than those stated above, Invictus will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the student contract.


Refund Policy During Cooling-Off Period

Notwithstanding anything herein contained, the Contracting Party shall be entitled to , without any liability whatsoever to the PEI, forthwith terminated the Contract at any time within the Cooling-Off Period by way of a written notice to the PEI. The PEI shall return all Course Fee and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.


Refund Policy Outside Cooling-Off Period

Without prejudice to Clauses 3.1 to 3.8, the Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to the PEI. Upon receipt of such notice, the PEI shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D.

Refund Procedure Due To Non-Delivery of Course by Invictus

  1. Upon knowledge of the same, Invictus will notify the parent/student within three (3) working days.
  2. The student will be entitled to a refund of the entire Course Fee and Miscellaneous Fees already paid should the student decide to withdraw as a result of the above notice
  3. This fee would be paid within 7 working days of receipt of the above notice
  4. The Senior Accounts Executive will check the total amount to be refunded and submit for approval to the Head of School.
  5. Authorisation for the authorised signatories is obtained.
  6. The Accounts Receivable Officer and emails to the student’s parent showing the breakdown of the refund and requesting for the student's parent bank account details
  7. The Senior Accounts Executive will then arrange for payments to the student’s parents. This payment is made within 7 days of the student's last date of school.


Refund Procedure Due To Student Initiated Withdrawal For Other Reasons

  1. The Admissions Officer will receive the Withdrawal Request Letter via the Invictus Management System from the parent with a digital signature for final confirmation with the effective date of withdrawal/last school day.
  2. The Admissions Officer then informs the relevant staff (Accounts Receivable Officer, Principal, Teachers) of the student's withdrawal and last day of school.
  3. The Accounts Receivables Officer looks into the student’s eligibility for a refund.
  4. The Accounts Receivables Officer calculates the amount of refund based on the table in Schedule D and submits it to the Senior Accounts Executive for accuracy checks.
  5. The Senior Accounts Executive will check the total amount to be refunded and submit it for approval to the Head of School.
  6. Authorisation from the authorised signatories is obtained.
  7. The Accounts Receivables Officer emails the student’s parent showing the breakdown of the refund and requests for the student's parent bank account details.
  8. The Senior Accounts Executive will then arrange for payments to the student’s parents.
  9. The payment of the refund amount is made via online bank transfer to the parent’s bank account. This payment is made within 7 days of the student's last date of school.

Refund Procedure Due To Student Pass Not Approved by ICA

  1. If the student pass renewal application is not successful from the ICA, the Admissions Officer will inform the student within 3 working days upon knowledge of the same.
  2. The student will be entitled to a refund of the entire Course Fee and Miscellaneous Fees already paid should the student decide to withdraw as a result of the above notice. This fee would be paid within 7 working days of receipt of the above notice.
  3. Accounts Receivables Officer calculates the amount of refund and submits it to the Senior Accounts Executive for accuracy checks.
  4. The Senior Accounts Executive will check the total amount to be refunded and submit it for approval to the Head of School.
  5. Authorisation for the authorised signatories is obtained.
  6. The Accounts Receivables Officer emails to the student’s parent showing the breakdown of the refund and requests for the student's parent bank account details.
  7. The Senior Accounts Executive will then arrange for payments to the student’s parents.
  8. This payment is made within 7 days of the notice of non-successful application/renewal of student pass from ICA.


Refund Procedure During Cooling-Off Period

  1. If the parent/student chooses to withdraw during the cooling-off period of 7 working days after the date that the contract has been signed, the parent/student will be refunded the highest percentage as stated in Schedule D, of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.
  2. The Senior Accounts Executive will check the total amount to be refunded and submit it for approval to the Head of School.
  3. Authorisation for the authorised signatories is obtained.
  4. The Accounts Receivables Officer emails the student’s parent showing the breakdown of the refund and requests for the student's parent bank account details.
  5. The Senior Accounts Executive will then arrange for payments to the student’s parents. This payment is made within 7 working days of receiving the notice from the parent/student.


Refund Procedure Due Course Withdrawal

  1. The parent informs the Marketing and Admission (M&A) staff of their intention to withdraw their child from the school, via email, and by submitting a completed withdrawal form. 
  2. The M&A staff  clearly shows the refund calculation and breakdown and shares the withdrawal form with the parent and request their bank account details for processing the refund if any.
  3. The parent acknowledges and agrees to the accuracy of the information provided and the acceptance of the calculated amount by signing the withdrawal form.
  4. The M&A staff submits the completed withdrawal form to the Principal and Head of School (HoS) for approval
  5. Upon receiving approval, the form will be forwarded by the M&A staff to the accountant for processing. 

Transfer, Withdrawal and Deferment Policy/Procedure

  1. Course Transfer Process/Policy

    A course transfer is when a student transfers from one course to another that is offered in Invictus. The parent is required to follow the following process for course transfer from school:

    1. Upon a parent/student's decision to withdraw, they must inform the Marketing and Admission (M&A) staff.
    2. The M&A staff emails the Withdrawal form to the parent/student for completion. For students under 18, parent/legal guardian consent is required. 
    3. The M&A staff emails the withdrawal outcome to the parent/student, ensuring the process does not exceed 4 weeks from the request to the outcome communication
    4. In case of refund eligibility, the M&A staff assesses the situation and advises the parent/student accordingly, in line with the school's Refund Policy.
    5. Parents/students must clear all outstanding payments and return any school property, like library books, prior to receiving the withdrawal letter signed by the Principal.
    6. Students holding a Student Pass must have it cancelled with seven (7) days. The M&A staff assists with this cancellation through ICA.
    7. If student withdraws without a formal written request and is absent for a continuous period of seven (7) days, the school treats this as a withdrawal.
    8. For international students with a Student's Pass, the pass is cancelled with the ICA. The parent/student is notified via email. 

    Student Withdrawal Process

    A withdrawal in Invictus is when a student/parent decides to leave the institution permanently either to relocate or move to another school. The parent is required to follow the following process for withdrawal from school:

    1. Send an email to inform the Homeroom teacher/Principal about the intent to withdraw.
    2. Admission Officer will release the Withdrawal Request Form found on the Invictus Management
    System to the parent to fill, sign and submit, via the IMS.
    3. The submitted withdrawal Form will be sent to the Principal for approval.
    4. Once the Principal approval is given, the parent will be informed if there is eligibility for a refund based upon the Invictus Refund Policy (Refer Refund Policy).
    5. The process will be completed within 7 working days from the student’s last date in school, including a refund if any.
    6. Parents are to have completed the instalment payments for all overdue fees of the existing
    course (if any) and returned outstanding property (if any) such as library books, access cards or
    resources belonging to the school.
    7. The FPS will be cancelled within 3 working days of the student’s last date in school.
    8. Students holding Student Passes are required to submit his/ her Student’s Pass to Invictus for cancellation of Student’s Pass with ICA by the Admission Officer.


    Course Deferment Policy/Procedure

    A Course Deferment refers to a student who delays or postpones the course (or subject) for reasons such as military service, long-term medical leave, compassionate grounds, or other valid reasons. It is typically not encouraged and is considered primarily under compassionate circumstances, with approval granted solely at the Principal's discretion. An acceptable, valid reason must be presented, and the course must remain active to ensure the student can complete all remaining subjects upon their return after the deferment period.

    Parents are informed that Invictus considers requests from students for course deferment on a case by case basis. A deferment is taken as a withdrawal but keeping their applications on an inactive list. The student’s application on the management system is reactivated should the student decide to return to school within 12 months and if there is a vacancy for that grade level. The registration fee is waived and parent(s) need not go through the application process again.

    As a policy, Course Deferment is generally not encouraged unless on compassionate grounds, and approval is granted at the sole discretion of the Principal. There must be a good reason deemed acceptable to Invictus, and the course must be ongoing such that by the time the student returns at the end of the deferment period, he is still able to study all the required subjects and successfully complete the course. 

    Acceptable reasons may include:
    ● family members who are very sick or dying where the student’s presence at home is required
    ● traumatic family circumstances (e.g. death of a parent in an accident) where the family needs to be together to support each other
    ● sickness or poor health where the student needs to have an extended period of rest

    1. Upon receiving a written deferment request from the parent or student, The M&A staff sends the Transfer/Deferment form to the parent for completion. If the student is under  18 years of age, the parent's or legal guardian's written consent is required. 
    2. The Principal assesses all reason stated for deferment.
    3. Following the approval or rejection of the deferment request, the The M&A staff emails the outcome to the parent/student. They ensure the maximum processing time does not exceed 4 weeks from the receipt of the request to informing the parent/student of the decision.
    4. If a student decides to return within 12 months, subject to availability and the duration of absence, their application in the school record is reactivated. The student may be required to repeat a year to continue in the same course. 
    5. Enrolment Fees are waived for  deferred students, who do not need to undergo the application process again upon return.
    6. The M&A staff informs the Immigration and Checkpoint Authority (ICA) of any changes to the Student's Pass resulting from deferment.

    Course Transfer Policy/Procedure

    A course transfer is when a student transfer from one course to another that if offered in Invictus. 
    1. Upon receiving a written transfer request from a parent/student, The M&A staff emails the Transfer/Deferment Form to the parent for completion. Parental/legal guardian consent is obtained for students under 18 years.
    2. The Principal solicits feedback from the Campus Senior Leadership Team (SLT) and relevant subject teachers about the student's suitability for the new course. If necessary, the student may be required to take a placement test.
    3. If the transfer is approved, the M&A staff communicates the decision to parents/students and obtains acknowledgment for the new contract or addendum.
    4. The M&A staff updates the ICA on any changes to the Student's Pass.
    5. The M&A staff ensures the entire process, from request receipt to final outcome communication, does not exceed 4 weeks

Student Attendance Policy

Attendance will be measured in every Tutor / HR (Homeroom) Teacher time registration first thing each day and termly, therefore there will be 4 formal attendance checks each academic year. This check will be carried out by the Head of Primary / Secondary. At each of these stages, students should maintain 95% or higher. If a student drops below 95% then actions will be taken.

All parental requests for extended leave of absence (over 5 days) should be sent as normal to the student’s tutor / HR Teacher; parental emails of this nature automatically imply ‘notified’ but does not imply ‘authorised’ and a ‘receipt’ email should be sent to parents explaining this. The decision rests with the Head of Primary / Secondary on how this is recorded. 

An extended leave of absence request will be dealt as mentioned earlier; however, if this is for over 2 weeks the Principal must be involved in the discussion. They will review the absence record and any legal requirements placed on attendance before replying to parents in writing by email.

ATTENDANCE RECORD AND REPORT

  1. Tutors / HR Teachers are responsible for tracking attendance daily / weekly and engaging with parents as necessary to maintain 95% threshold 
  2. Monthly / Termly report will be created for the Senior Leadership Team by Admissions, highlighting those students below 95% and those students for whom 90% attendance is a legal requirement. Heads of Primary / Secondary will, alongside Tutors / HR Teachers engage with parents (noting that there will already likely have been communication evidence from Tutors / HR Teachers) 
  3. Report cards – Student report cards will indicate attendance for each term, or report card cycle. 
  4. School Transcripts / Attendance records will report the total number of absences (in days)

Assessment Results and Appeals Process

Assessment results are released to parents and students at the end of each semester.

A parent/guardian (on behalf of the student) may only appeal in writing for his/her child’s final results to be reviewed under genuine circumstances where factors beyond the student's control have affected the student's academic performance. 

Appeals must be submitted in writing within 48 hours of the results. Late appeals will not be
entertained.

The Principal is responsible for reviewing the results with the relevant academic staff and for recommending either for the marks to stand or a change of marks to the Examination Board. Invictus will respond to any appeals/concerns within 4 weeks of the release of results.

Parents may write into the school should they have concerns about the student's overall progress reports. The Principal, in consultation with teachers, will reply with any follow-up actions or support measures provided to students. 

Fee Protection Scheme (FPS) Certificate

INV-FPS_Certificate_2024-AEGIS_LONPAC.pdf

CPE EduTrust Certificate

CPE EduTrust Certificate May 2022

CPE Enhanced Registration Framework (ERF) Certificate

CPE_ERF_certificate.pdf

Do You Want To Discover More About Invictus International School (Centrium Square)

Please leave your contact information below and we would get back to you soon!