Essential Student Information

Invictus provides a variety of student support services to meet the needs of each student:

a. Medical insurance benefits (caused by accident)
b. Co-curricular programmes which include Extra-Curricular Activities and other academic support programmes
c. School-based support programmes as part of an inclusive support structure to support students with different learning needs (Personalised Learning Programme)
d. Support staff such as shadow teachers for students who require additional access arrangements.
e. Support classes such as Chinese Bridge, Foundation Chinese, English Support Classes
f. Pastoral counselling support for socio-emotional needs for students
g. Career Counselling

Basic pastoral counselling is provided by respective homeroom teachers to support students’ social-emotional wellbeing. Homeroom teachers will seek advice and guidance from Principals should the students require further support. In Centrium, a school counsellor is available on-site weekly to provide sessions and conduct class sessions on student well-being issues.

Refund Policy Due To Non-Delivery of Course by Invictus

Invictus will notify the Student within three (3) working days upon knowledge of any of the following:
(i) It does not commence the Course on the Course Commencement Date;
(ii) It terminates the Course before the Course Commencement Date;
(iii) It does not complete the Course by the Course Completion Date;
(iv) It terminates the Course before the Course Completion Date;
(v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or
(vi) The Student’s Pass application is rejected by the Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund Policy Due To Student Initiated Withdrawal For Other Reasons

If the Student withdraws from the Course for any reason other than those stated above, Invictus will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the student contract.

Refund Policy During Cooling-Off Period

Invictus will provide the Student with a cooling-off period of seven (7) working days after the date that the Student Contract has been signed by both parties.

The Student will be refunded the highest percentage (stated in Schedule D of the contract) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Refund Procedure Due To Non-Delivery of Course by Invictus

1. Upon knowledge of the same, Invictus will notify the parent/student within three (3) working days.
2. The student will be entitled to a refund of the entire Course Fee and Miscellaneous Fees already paid should the student decide to withdraw as a result of the above notice
3. This fee would be paid within 7 working days of receipt of the above notice
4. The Senior Accounts Executive will check the total amount to be refunded and submit for approval to the Head of School.
5. Authorisation for the authorised signatories is obtained.
6. The Accounts Receivable Officer and emails to the student’s parent showing the breakdown of the refund and requesting for the student's parent bank account details
7. The Senior Accounts Executive will then arrange for payments to the student’s parents. This payment is made within 7 days of the student's last date of school.

Refund Procedure Due To Student Initiated Withdrawal For Other Reasons

1. The Admissions Officer will receive the Withdrawal Request Letter via the Invictus Management System from the parent with a digital signature for final confirmation with the effective date of withdrawal/last school day.
   
2. The Admissions Officer then informs the relevant staff (Accounts Receivable Officer, Principal, Teachers) of the student's withdrawal and last day of school.
   
3. The Accounts Receivables Officer looks into the student’s eligibility for a refund.
   
4. The Accounts Receivables Officer calculates the amount of refund based on the table in Schedule D and submits it to the Senior Accounts Executive for accuracy checks.
   
5. The Senior Accounts Executive will check the total amount to be refunded and submit it for approval to the Head of School.
   
6. Authorisation from the authorised signatories is obtained.
   
7. The Accounts Receivables Officer emails the student’s parent showing the breakdown of the refund and requests for the student's parent bank account details.
   
8. The Senior Accounts Executive will then arrange for payments to the student’s parents.
   
9. The payment of the refund amount is made via online bank transfer to the parent’s bank account. This payment is made within 7 days of the student's last date of school.
   

Refund Procedure Due To Student Pass Not Approved by ICA

1. If the student pass renewal application is not successful from the ICA, the Admissions Officer will inform the student within 3 working days upon knowledge of the same.
   
2. The student will be entitled to a refund of the entire Course Fee and Miscellaneous Fees already paid should the student decide to withdraw as a result of the above notice. This fee would be paid within 7 working days of receipt of the above notice.
   
3. Accounts Receivables Officer calculates the amount of refund and submits it to the Senior Accounts Executive for accuracy checks.
   
4. The Senior Accounts Executive will check the total amount to be refunded and submit it for approval to the Head of School.
   
5. Authorisation for the authorised signatories is obtained.
   
6. The Accounts Receivables Officer emails to the student’s parent showing the breakdown of the refund and requests for the student's parent bank account details.
   
7. The Senior Accounts Executive will then arrange for payments to the student’s parents.
   
8. This payment is made within 7 days of the notice of non-successful application/renewal of student pass from ICA.
   

Refund Procedure During Cooling-Off Period

1. If the parent/student chooses to withdraw during the cooling-off period of 7 working days after the date that the contract has been signed, the parent/student will be refunded the highest percentage as stated in Schedule D, of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.
   
2. The Senior Accounts Executive will check the total amount to be refunded and submit it for approval to the Head of School.
   
3. Authorisation for the authorised signatories is obtained.
   
4. The Accounts Receivables Officer emails the student’s parent showing the breakdown of the refund and requests for the student's parent bank account details.
   
5. The Senior Accounts Executive will then arrange for payments to the student’s parents. This payment is made within 7 working days of receiving the notice from the parent/student.

Course Transfer Process/Policy